Terms & Conditions

1.Acceptance of these Terms

1.1 These Terms govern access to and use of the Regency Contractors website, logged-in Portal, contractor directory, profiles, compliance features, messaging, introductions and related services.

1.2 By creating an account, submitting an application, accepting these Terms electronically or continuing to use the Portal after being required to accept an updated version, the user confirms that they have read, understood and agreed to these Terms.

1.3 A person accepting these Terms for an organisation confirms that they have authority to bind that organisation.

1.4 Users who do not agree to these Terms must not create an account, submit a vetting application or use the Portal.

2.About Regency and the Portal

2.1 The Portal is operated by Regency Contractors Network Ltd, referred to as “Regency”, “we”, “us” or “our”.

2.2 Regency operates a business-to-business contractor membership, directory, compliance and introduction platform connecting independent Contractors with organisations seeking property, facilities, maintenance, construction and related services.

2.3 Regency is not itself a building contractor, facilities manager, property manager, employment agency, insurer, payment guarantor, project manager or professional adviser.

2.4 The Portal may be used by Contractors, Facilities Management companies, Block and Property Management companies, Estate Management companies, Housing Associations, Local Authorities, commercial property organisations and their authorised representatives.

3.Business use and eligibility

3.1 The Portal is intended for business and professional use.

3.2 A registered user must:

• be at least 18 years old;
• act in the course of a trade, business or profession or for a business or public organisation;
• provide accurate and current registration information;
• have authority to act for the registered organisation; and
• comply with these Terms.

3.3 Regency may refuse, restrict, suspend or remove an account where these requirements are not met.

4.Accounts and security

4.1 Users are responsible for maintaining the confidentiality and security of account credentials.

4.2 Users must restrict access to authorised representatives and promptly remove access when a representative leaves or no longer has authority.

4.3 The registered organisation is responsible for activity carried out through its account, except to the extent caused by Regency’s own breach of legal duty.

4.4 Users must promptly notify Regency of suspected unauthorised access, security incidents or misuse.

4.5 Accounts may not be sold, transferred, shared with an unrelated business or used to impersonate another person or organisation.

5.Regency’s limited role

5.1 Regency provides the Portal, contractor profile facilities, compliance-document tools, search functionality, communication tools and introductions.

5.2 Regency does not:

• employ Contractors;
• appoint a Contractor for an End Client;
• act as the agent of a Contractor or End Client;
• become a party to a quotation, appointment or contract for work;
• define or approve the scope of work;
• set Contractor prices;
• supervise or direct Contractors;
• inspect sites or completed work;
• certify workmanship;
• manage projects;
• guarantee an End Client’s instructions or payment;
• recover Contractor invoices; or
• guarantee any commercial result.

5.3 Any contract for work is entered into directly between the Contractor and the End Client.

5.4 Regency may request information about a complaint or assist communication, but is not required to mediate, determine liability, fund rectification, enforce a contract or recover payment.

6.Paid Contractor Membership

6.1 Paid Contractor Membership is governed by a separate Fixed-Term Contractor Membership Agreement accepted by the Contractor.

6.2 Unless a separately accepted Membership Agreement states otherwise, the current standard paid Membership is:

• £175 per month;
• twelve consecutive months;
• a minimum total commitment of £2,100;
• paid monthly in advance;
• non-refundable except where required by law;
• not automatically renewed; and
• not subject to a success fee.

6.3 Membership Fees are paid for participation in and access to the Regency network. They are not conditional on the Contractor receiving or winning work.

6.4 Removing an account, hiding a profile, ceasing to use the Portal, removing payment details, changing business plans, losing a licence or failing to obtain work does not by itself cancel an accepted fixed-term Membership Agreement.

6.5 Where a paid Contractor Member has entered into a Fixed-Term Contractor Membership Agreement with Regency, that agreement and these Terms must be read together. If there is any inconsistency concerning the Membership term, fees, payment commitment, cancellation, renewal, refunds, Contractor responsibility, indemnity or liability, the accepted Fixed-Term Contractor Membership Agreement prevails. These Terms do not create any right that changes or overrides that agreement.

7.Free or invited Contractor participation

7.1 Regency may offer a free, invited, restricted or partner-referred profile at its discretion.

7.2 Free participation may provide limited features or visibility and may be withdrawn, restricted or changed without compensation.

7.3 Free participation does not guarantee that a Contractor will later qualify for a paid Membership or receive work.

8.Contractor choice and independence

8.1 Contractors are independent businesses and remain free to view, pursue, quote for, accept or decline any opportunity.

8.2 Regency does not require a Contractor to accept any particular opportunity.

8.3 Where a Contractor chooses to pursue or accept an opportunity, the Contractor acts in its own name, on its own account and at its own commercial, legal and operational risk.

8.4 Nothing in these Terms creates employment, worker status, partnership, joint venture, fiduciary relationship or agency between Regency and a Contractor.

8.5 Contractors must not represent that they are employed by, partnered with, guaranteed by or authorised to bind Regency.

9.Contractor due diligence and End Client risk

9.1 Before pursuing or accepting work, the Contractor is solely responsible for assessing:

• the End Client’s identity and authority;
• the End Client’s financial standing and payment procedures;
• the site, access and known hazards;
• the proposed scope and specification;
• timescales and available resources;
• whether the work falls within the Contractor’s competence, capacity, qualifications, licences and insurance; and
• the commercial suitability of the opportunity.

9.2 Regency does not warrant or guarantee the identity, authority, solvency, financial standing, conduct, instructions or payment performance of an End Client.

9.3 Information about an End Client, site or opportunity is provided for introduction purposes and must be independently checked by the Contractor.

9.4 Non-payment, delayed payment, retention, set-off, chargeback, cancellation, insolvency or any dispute involving an End Client remains the Contractor’s commercial risk and does not create a payment obligation or liability for Regency.

10.Contracts, quotations and work

10.1 The Contractor is solely responsible for agreeing and documenting with the End Client:

• scope and specification;
• price and payment terms;
• programme, attendance and access;
• design responsibility where applicable;
• materials and warranties;
• variations, cancellation, retention and defects;
• permits, statutory notices and site information; and
• complaints and dispute procedures.

10.2 The Contractor is solely responsible for:

• quotations and representations;
• workmanship and professional advice;
• design where applicable;
• materials, tools, plant, vehicles and access equipment;
• employees, workers, subcontractors and suppliers;
• health, safety and safeguarding;
• delays, defects and rectification;
• property protection and site security;
• warranties and aftercare;
• invoicing and payment collection; and
• compliance with its End Client contract.

10.3 Regency does not scope, price, supervise, direct, monitor, inspect, approve or certify any work.

10.4 Any complaint, accident, defect, delay, damage, payment issue or contractual dispute arising from Contractor work must be dealt with directly between the Contractor and the End Client.

11.Contractor profiles and information

11.1 Contractors must keep profile information and supporting documents truthful, complete, accurate and current.

11.2 Contractors must not:

• claim qualifications or experience they do not hold;
• use another person’s accreditation;
• submit altered, forged or misleading documents;
• publish fabricated reviews or case studies;
• use work photographs without appropriate rights; or
• conceal information that would materially affect suitability.

11.3 Contractors must promptly notify Regency of a material change affecting their identity, ownership, legal status, insurance, qualifications, licences, accreditations, insolvency position or regulatory status.

12.Vetting, verification and approval

12.1 Regency may review Contractor information, documents, references and publicly available records and may make reasonable verification enquiries.

12.2 Regency may rely on information supplied by Contractors, insurers, brokers, accreditation bodies, qualification providers, referees, Companies House, public registers and other third parties.

12.3 Any description such as “vetted”, “verified”, “approved” or “compliant” means only that Regency has reviewed the information or documents required by its process at the relevant time.

12.4 That status is not:

• certification of workmanship;
• a professional guarantee;
• a guarantee of competence or future conduct;
• confirmation that every document is genuine;
• continuous monitoring;
• financial or legal due diligence;
• a guarantee of suitability for every project; or
• an assumption of responsibility by Regency for Contractor work.

12.5 The Contractor remains responsible for the accuracy and continued validity of all information and documents supplied.

13.Expiring documents

13.1 Contractors must monitor expiry dates and upload replacement documents before expiry.

13.2 Automated reminders are provided as a convenience only and are not a substitute for the Contractor’s own compliance controls.

13.3 Regency may hide, restrict or suspend a profile where a required document expires, is withdrawn, cannot be verified, provides insufficient cover or no longer meets network or End Client requirements.

13.4 Regency is not responsible for a missed reminder, email delivery failure or a Contractor’s failure to renew or upload a document.

14.Insurance, licensing and compliance

14.1 Contractors must maintain all insurance, licences, qualifications, registrations, accreditations and permits required for their business and work.

14.2 Appropriate insurance may include public liability, employers’ liability, professional indemnity, product liability, contract works, motor and project-specific insurance.

14.3 Coverage must be suitable for the Contractor’s actual activities, legal obligations and End Client requirements.

14.4 Regency’s review of an insurance policy, qualification or accreditation is not advice that it is sufficient for a particular project.

15.Health, safety and environment

15.1 Contractors are solely responsible for health, safety and environmental compliance connected with their activities.

15.2 Where applicable, Contractors must manage:

• risk assessments and method statements;
• Construction Phase Plans;
• work at height;
• asbestos;
• hazardous substances;
• hot works and permits to work;
• lifting operations;
• work equipment;
• electrical and gas safety;
• personal protective equipment;
• fire precautions;
• safeguarding;
• waste and environmental duties;
• site security; and
• incident and statutory reporting.

15.3 Contractors must use competent personnel, stop work where continuing would create an unacceptable risk and make required notifications to End Clients and authorities.

16.Employees and subcontractors

16.1 Contractors remain fully responsible for their directors, employees, workers, agents, consultants, subcontractors and suppliers.

16.2 Subcontracting does not transfer or reduce the Contractor’s responsibility.

16.3 Contractors must ensure that personnel are competent, trained, supervised, insured, legally engaged, entitled to work and appropriately qualified.

16.4 Contractors remain responsible for wages, tax, PAYE, National Insurance, pensions, employment status, Construction Industry Scheme obligations, right-to-work checks and all other workforce obligations.

17.End Client responsibilities

17.1 End Clients remain responsible for deciding whether to contact, shortlist, appoint or continue using a Contractor.

17.2 Before appointment, an End Client should make checks appropriate to the work, including current insurance, qualifications, registrations, references, financial and operational suitability, safeguarding and project-specific requirements.

17.3 End Clients must not rely only on a profile badge, directory position or verification date.

17.4 End Clients are responsible for providing accurate site, access, asbestos, occupant, hazard, scope and payment information and for ensuring they have authority to instruct the work.

17.5 End Clients and Contractors are responsible for entering into an appropriate direct contract.

18.Payment for Contractor work

18.1 Unless Regency expressly agrees otherwise in a separate written arrangement, Regency does not invoice End Clients for Contractor work, receive or hold project payments, guarantee payment or pursue unpaid Contractor invoices.

18.2 Contractors and End Clients must agree payment terms, invoicing, deposits, retentions, variations and dispute arrangements directly.

18.3 Regency is not responsible for the insolvency, refusal, delay or failure of either party to make a payment owed under their direct contract.

19.Acceptable use

19.1 Users must use the Portal lawfully and professionally.

19.2 Users must not:

• impersonate another person or organisation;
• submit false or misleading information;
• introduce malware or harmful code;
• attempt unauthorised access;
• bypass security controls;
• scrape or systematically copy Portal data;
• use bots or automated tools without permission;
• send spam or unrelated bulk marketing;
• misuse another user’s contact information;
• publish unlawful, abusive, discriminatory, threatening or defamatory content;
• infringe intellectual property, privacy or confidentiality rights;
• resell Portal access; or
• interfere with the security or operation of the Portal.

19.3 Regency may restrict access where it reasonably believes these rules have been breached.

20.Messaging and communications

20.1 Users are responsible for messages and files they send through the Portal.

20.2 Regency does not guarantee that a message will be delivered, opened or answered.

20.3 Regency may use proportionate manual or automated systems to identify security threats, fraud, abuse or breaches.

20.4 Regency may access, retain or disclose communications where reasonably necessary to operate the service, investigate a complaint, enforce these Terms, prevent harm, comply with law or protect legal rights.

21.Reviews, feedback and complaints

21.1 Reviews and feedback must reflect genuine experiences and must not be knowingly false, malicious or misleading.

21.2 Regency may remove content that it reasonably believes is unlawful, defamatory, abusive, fraudulent, irrelevant, confidential or in breach of these Terms.

21.3 Regency may investigate complaints and request evidence.

21.4 During an investigation, Regency may temporarily restrict an account or profile without making a final determination of legal liability.

21.5 Regency is not required to resolve private contractual disputes between a Contractor and End Client.

22.User content

22.1 Users retain ownership of content they submit.

22.2 Users grant Regency a non-exclusive, royalty-free licence to host, store, reproduce, format and display that content as reasonably necessary to operate and promote the Portal, provide the service, investigate complaints and maintain lawful records.

22.3 Users confirm that they have the right to submit the content and that it does not infringe third-party rights.

23.Regency intellectual property

23.1 The Portal, software, databases, matching logic, design, branding, text, graphics, templates, guides and other Regency materials belong to Regency or its licensors.

23.2 Users receive a limited, revocable, non-exclusive and non-transferable right to use the Portal for its intended business purpose.

23.3 Users may not reproduce, distribute, sell, licence, reverse-engineer or commercially exploit Regency materials without written permission.

24.Confidentiality

24.1 Users must protect non-public commercial, security, client, resident, property, pricing and operational information obtained through the Portal.

24.2 Confidential information may be used only for the legitimate purpose for which it was supplied.

24.3 This obligation does not apply to information that is lawfully public, independently developed, already lawfully known without restriction or required to be disclosed by law.

25.Data protection and privacy

25.1 Regency processes personal data in accordance with its Privacy Notice.

25.2 Users must comply with applicable data-protection law when receiving, using, retaining or disclosing personal data through the Portal.

25.3 Contractors and End Clients act as independent controllers for personal data they obtain and use for their own business, procurement, property or work purposes unless a separate written data-processing arrangement states otherwise.

25.4 Users must not export personal data for unrelated marketing, disclose it without authority, retain it longer than necessary or use it unlawfully.

26.Third-party services

26.1 The Portal may use third-party payment, hosting, email, analytics, mapping, telecommunications, identity and other providers.

26.2 Use of a third-party service may be subject to that provider’s terms and privacy notice.

26.3 Regency is not responsible for third-party systems or acts outside Regency’s reasonable control except to the extent responsibility cannot lawfully be excluded.

27.Portal availability and changes

27.1 The Portal is provided on an as-available basis. Regency does not guarantee uninterrupted access, a particular uptime, error-free operation, uninterrupted communication or the continued availability of any specific feature or End Client.

27.2 Regency may carry out maintenance, security work, updates and development and may change Portal design, features, ranking, profile presentation, matching, categories, coverage and operating procedures.

27.3 Regency is not responsible for information or data a user failed to retain or back up.

28.Suspension, restriction and removal

28.1 Regency may suspend, restrict, hide or remove an account or profile where it reasonably believes:

• fees are overdue;
• a required document has expired;
• information is inaccurate, misleading or fraudulent;
• insurance, licensing or accreditation has been withdrawn;
• a serious complaint or safety concern exists;
• the user has breached these Terms;
• the user presents a legal, fraud, security, reputational or commercial risk;
• access may harm another person; or
• action is required by law or a regulator.

28.2 Regency may act immediately where reasonably necessary.

28.3 Suspension is a protective administrative measure and does not amount to a finding of legal liability.

28.4 Where a paid Contractor Member is suspended or removed because of its act, omission, breach, overdue payment or compliance failure, that action does not cancel payment obligations under the Membership Agreement.

29.No guarantee of work or results

29.1 Regency does not guarantee:

• enquiries;
• introductions;
• quote requests;
• invitations to tender;
• appointments;
• contracts;
• work of any value or frequency;
• repeat work;
• exclusivity;
• revenue;
• profit; or
• a return on Membership Fees.

29.2 Sales examples, projections, illustrations and previous user outcomes are not promises of future performance.

30.Matters for which Regency is not responsible

30.1 Regency is not responsible for acts or omissions of Contractors, End Clients or their personnel.

30.2 Without limitation, Regency is not responsible for:

• defective, incomplete, unsafe or delayed work;
• professional negligence by a Contractor;
• injury or property damage connected with Contractor activities;
• theft or misconduct by a user;
• inaccurate quotations or cost overruns;
• project-management failure;
• missed appointments;
• unpaid invoices or payment disputes;
• employment, worker, tax or immigration claims involving a Contractor;
• invalid or expired insurance, licences or qualifications;
• insolvency of a Contractor or End Client;
• loss of keys, access devices or site information; or
• disputes arising from a direct Contractor-End Client contract.

31.Excluded losses

31.1 To the fullest extent permitted by law, Regency is not liable for loss of profit, revenue, business, contract, opportunity, anticipated saving, goodwill, reputation, data, use, financing or business interruption, or for indirect or consequential loss.

31.2 This exclusion applies whether a claim is made in contract, tort including negligence, misrepresentation, restitution, breach of statutory duty or otherwise.

32.Liability that cannot be excluded

32.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by Regency’s negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited.

33.Financial liability cap

33.1 For a paid Contractor Member, the liability cap in its accepted Fixed-Term Contractor Membership Agreement applies and prevails.

33.2 For a business user without a paid Membership Agreement, and subject to clause 32, Regency’s total aggregate liability arising out of or connected with the Portal or these Terms will not exceed £100.

33.3 Separate events arising from the same underlying facts will be treated as one event.

34.Contractor indemnity

34.1 To the fullest extent permitted by law, a Contractor will indemnify and keep indemnified Regency, its directors, officers, employees, agents and successors against third-party claims, liabilities, losses, damages, fines, penalties, costs and reasonable legal and professional expenses arising from or connected with:

• the Contractor’s quotation, representation, contract, work, delay, omission, error, defect or failure to perform;
• death, personal injury, property damage, nuisance, trespass, theft, loss or contamination connected with Contractor activities;
• the acts or omissions of the Contractor’s personnel, subcontractors or suppliers;
• breach of health and safety, employment, tax, immigration, data protection, environmental, licensing, accreditation or other legal obligations;
• inaccurate, misleading, expired, forged or unauthorised information or content supplied by the Contractor;
• infringement of intellectual property, privacy, confidentiality or other third-party rights;
• a dispute with an End Client, resident, occupier, employee, worker, subcontractor, supplier or regulator; or
• breach of these Terms or the Membership Agreement.

34.2 This indemnity does not apply to the extent a final court judgment determines that the relevant loss was directly caused by Regency’s fraud, fraudulent misrepresentation or negligence.

35.Force majeure

35.1 Regency is not responsible for delay, interruption or failure caused by circumstances beyond its reasonable control, including internet, utility or telecommunications failure, cyberattack, malicious code, hosting or supplier failure, industrial action, government or regulatory action, epidemic, fire, flood, severe weather, civil disorder or war.

36.Changes to these Terms

36.1 Regency may update these Terms for legal, regulatory, security, operational, service-development or legitimate commercial reasons.

36.2 The updated document will show a new version and last-updated date.

36.3 Regency may require users to accept a new version before continuing to use the Portal.

36.4 Changes to these Website Terms do not amend the core term, fees, payment commitment, cancellation, renewal, liability allocation or indemnity of an existing paid Membership Agreement unless expressly accepted in writing or electronically by authorised representatives of both parties.

36.5 Old versions and acceptance records must remain preserved in Regency’s audit history.

37.Electronic acceptance and records

37.1 Users agree that electronic signatures, checkbox acceptance, payment records and secure Portal audit records may evidence acceptance.

37.2 Regency may record the document version, account identity, organisation identity, date, time and acceptance method for legal and compliance purposes.

38.Notices

38.1 Notices to Regency must be sent to [INSERT LEGAL EMAIL] unless a different address is stated in an accepted Membership Agreement.

38.2 Regency may send notices to the registered account email, through the Portal or to a registered business address.

38.3 Users must keep contact information current.

39.Assignment

39.1 Users may not assign or transfer their account, rights or obligations without Regency’s written consent.

39.2 Regency may assign or transfer its rights and obligations to a group company, purchaser of its business or relevant assets, or successor operator of the Portal.

40.Waiver and severability

40.1 A delay or failure to enforce a right is not a waiver.

40.2 If a provision is invalid or unenforceable, it will be modified to the minimum extent necessary or removed without affecting the remaining provisions.

41.Third-party rights

41.1 A person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999, except that Regency’s directors, officers, employees, agents and successors may rely on provisions expressed to protect them.

42.Entire agreement

42.1 These Terms, an applicable Membership Agreement, an Order or commercial summary accepted at checkout, and documents expressly incorporated into them form the agreement concerning use of the Portal and paid Membership.

42.2 Nothing excludes liability for fraud or fraudulent misrepresentation.

43.Governing law and jurisdiction

43.1 These Terms and non-contractual obligations connected with them are governed by the laws of England and Wales.

43.2 The courts of England and Wales have exclusive jurisdiction.

44.Contact details

Legal name

Regency Contractors Network Ltd

Company number

17438721

Registered office

Regency Contractors Network Ltd, London – Lombard Street, 6th Floor, 37 Lombard Street, London EC3V 9BQ

Registered in

England and Wales

Legal email

[INSERT LEGAL EMAIL]

Support email

[INSERT SUPPORT EMAIL]

Website

www.regencycontractors.co.uk

45.Contractor Portal declaration

45.1 By submitting a Contractor application, vetting form, profile update or compliance renewal, the person submitting it confirms that they are authorised to act for the Contractor.

45.2 The Contractor confirms that:

• information and documents supplied are true, accurate, current and complete;
• required insurance, qualifications, licences and accreditations will be maintained;
• material changes will be reported promptly;
• employees, workers and subcontractors will be competent, properly supervised, legally engaged and appropriately insured;
• all work will be performed safely, lawfully and professionally;
• the Contractor will conduct its own End Client, site, credit and commercial checks;
• the Contractor remains responsible for quotations, contracts, work, personnel, compliance, defects, warranties, payment collection and End Client disputes;
• vetted, verified, approved or compliant status is not a guarantee of workmanship or future conduct;
• Regency provides the Portal and introduction service only; and
• Portal participation does not guarantee enquiries, contracts, revenue or profit.